Continuous Quality Improvement (CQI) Practice Exam

Which of the following is NOT a technique for collecting patient satisfaction data?

1. Surveys

2. Focus groups

3. Observation (rounding)

4. Time management assessment

The correct answer is: Time management assessment

The correct answer indicates that "Time management assessment" is not a technique for collecting patient satisfaction data. When evaluating methods for gathering information about patient experiences and satisfaction, the focus typically revolves around techniques that directly engage patients or analyze aspects of their care journey. Surveys, for example, are widely recognized as a primary tool for collecting feedback. They provide structured questionnaires to capture a range of patient sentiments about their care, and they can be tailored to address specific service areas. Focus groups also serve as a valuable qualitative method, where small groups of patients can share their experiences and opinions in a more interactive setting, offering in-depth insights into patient satisfaction. Observation (rounding) involves healthcare professionals directly interacting with patients in real-time to gather information on their experiences and satisfaction levels. This method allows for immediate feedback and can address issues as they arise, contributing to an overall understanding of patient satisfaction. In contrast, time management assessments focus on the efficiency and effectiveness of care delivery processes rather than directly assessing patient satisfaction. While managing time effectively can contribute to a positive patient experience, it does not specifically measure patients’ perceptions or feelings regarding the care they received. Thus, it does not fall under the same category as the other techniques mentioned.