Continuous Quality Improvement (CQI) Practice Exam

What is the primary purpose of team norms?

1. To establish a hierarchy within the team

2. To standardize individual goals

3. To create a shared standard of behavior

4. To limit team member participation

The correct answer is: To create a shared standard of behavior

The primary purpose of team norms is to create a shared standard of behavior among team members. Norms serve as informal guidelines that dictate how members interact with one another, make decisions, and approach their work. By establishing these common standards, team norms foster a sense of unity and cooperation, promoting a positive team culture that enhances collaboration and effectiveness. In a well-functioning team, these norms ensure that everyone is on the same page regarding expectations for communication, conflict resolution, respect, and accountability. When team members understand and agree upon these behavioral standards, it helps to build trust and can lead to increased productivity and satisfaction within the team dynamic. Having norms in place allows teams to navigate challenges more smoothly and encourages members to contribute to a shared vision, aligning their efforts toward common goals.